Compte google adword suspended

Bonjour,

Mon compte adword google shopping a été suspended. J'ai recu le mail suivant de google? Pouvez-vous m'aider à débloquer le compte?

Merci d'avance et bonne journée,

Cordialement,

Peter

Google Merchant Center
Dear Google Merchant Center User,
We've reviewed your Google Merchant Center account (XXXXX, ID: XXXXX), and found policy violations.
Your Merchant Center account has been suspended, and your products are no longer promoted on Shopping ads.
Note that a suspension notification is also displayed in your Merchant Center account. In addition, related Merchant Center accounts may also get suspended.
-- Policy violations to fix Your Merchant Center account (XXXXX, ID: XXXXX) is in violation of the following policies:
UNTRUSTWORTHY PROMOTIONS (MISREPRESENTATION OF SELF OR PRODUCT)

The online shopping experience offered through your website was considered unsatisfactory for Google Shopping users at this time. In determining whether a merchant or site is untrustworthy we may review information from multiple sources including your website, product listings, accounts and 3rd-party sources. Due to the sensitive nature of the review we are unable to provide further details. Finally, we encourage you to build a track record of good customer service.
If you believe there's been an error, we want to help. Contact your Account Manager or find out how to contact us by visiting [URL visible pour les membres Pro]
Sincerely,
The Google Merchant Center Team
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