Maxime Sevilla

Développement de la stratégie de contenus à l’international de l'ensemble des clients français de Samba Digital.

J'ai notamment travaillé avec la : LFP, FFF, LNB, Roland-Garros, San Antonio Spurs, Stade Français Rugby, OM, PSG, ASM, RCSA, LOSC, Team Cofidis, Cercle de Bruges...

Customer relationship management:
- Develop and implement client service strategies to increase sales while providing a positive experience for all clients.
- Assess revenue growth opportunities through tailored client plans
- Oversee the activities of the client team to ensure customers' needs are met and their
problems resolved.
- Contact clients regularly to identify their needs and ensure they are satisfied with the
service received.
- Escalate service-related issues to resolve client complaints and problems.
- Carry out product/service assessments and liaise with the production to ensure they
meet the specifications set by clients.
- Onboard new clients and projects until project initiation is completed.

Business Development :
- Prepare and manage budgets in order to achieve set targets and objectives.
- Negotiate contracts with new and existing clients to ensure they are mutually beneficial,
valuable for our clients' fees, and profitable for the business.
- Ensure the client contracts are renewed annually, with up-selling year on year to reflect
increasing value-added.
- Pursue business growth by making successful pitches to ensure the region meets its business targets.
- Engage with potential clients to build relationships and create new leads
- Ensure the pricing is competitive and relevant to the marketDéveloppement de la stratégie de contenus à l’international de l'ensemble des clients français de Samba Digital. J'ai notamment travaillé avec la : LFP, FFF, LNB, Roland-Garros, San Antonio Spurs, Stade Français Rugby, OM, PSG, ASM, RCSA, LOSC, Team Cofidis, Cercle de Bruges... Customer relationship management: - Develop and implement client service strategies to increase sales while providing a positive experience for all clients. - Assess revenue growth opportunities through tailored client plans - Oversee the activities of the client team to ensure customers' needs are met and their problems resolved. - Contact clients regularly to identify their needs and ensure they are satisfied with the service received. - Escalate service-related issues to resolve client complaints and problems. - Carry out product/service assessments and liaise with the production to ensure they meet the specifications set by clients. - Onboard new clients and projects until project initiation is completed. Business Development : - Prepare and manage budgets in order to achieve set targets and objectives. - Negotiate contracts with new and existing clients to ensure they are mutually beneficial, valuable for our clients' fees, and profitable for the business. - Ensure the client contracts are renewed annually, with up-selling year on year to reflect increasing value-added. - Pursue business growth by making successful pitches to ensure the region meets its business targets. - Engage with potential clients to build relationships and create new leads - Ensure the pricing is competitive and relevant to the market