olbig1

Bilingual web analyst with 10 years combined solid experience in digital marketing, Information technology and banking industry. Portfolio of achievement includes increasing revenues, driving profit improvement by technological overhauling, improving brand awareness. Broad based background encompasses exceptional work ethic and commitment to organizational objectives.
Proactive manager and tactical planner with ability to hire, build teams, motivate top performers, bring low performers to the organization required level.

Skills

Web Analytics (GA 360)
Tag Management Solutions (GTM / Tealium / Qubit)
Programming Language (JavaScript/ jQuery)
Relational Database Management (SQL)
Data Visualisation (DataStudio )
Project Management Software (Trello / Jira)
fluent in English and French

PROFESSIONAL EXPERIENCE

Jun 2017 – Present: Jellyfish EMEA : Digital Analytics Executive

Jan 2015- Jun 2017: Tradedoubler, ,Technical client Director
Successfully implemented attribution Model with offline reporting for DisneylandParis.
Spear-headed Accor hotels Tags migration from traditional on site Tags set up to GTM to streamline tag management and boost account potential.
Introduced BI usage across the team, combined with technical knowledge, allowed us to give advanced performance drop warning to client facing responsible.
Google Analytics IQ certificate.

Dec 2014-Jan 2015 : Tradedoubler Technical support Manager
Redesigned tickets quality check process for accrued pertinence and time savings.
Delegated admin tasks to experienced member to enhance their self-development ability and help them grow.
Regular (weekly or fortnight calls) with local markets for more direct performance feedbacks and actions, resulting a dramatic drop in complaints.

Jul 2013- Dec 2014: Tradedoubler Implementation Manager
Delivering 20+ fast, smooth and accurate implementation of campaigns and affiliation programs to the client’s specifications
Implementing retargeting scripts on new and existing clients accounts
Implementing mobile Geo-targeting campaigns.
Orchestrated daily stand-up meetings for even and tip top update on team’s success, challenges and discovery.

Sept 2012-Jul 2013: Tradedoubler Implementation Executive
Answering technical questions as part of sales pitches/meetings, resulting in almost 100% fit for purpose implementations.
Constantly mediated with sales and clients to ensure that projects are made to the requirements.
Creating whitepaper and algorithm in a view to develop custom tracking solution.

March 2012- Aug 2012: Kuehne + Nagel,Uxbridge,

Ensuring the smooth administration of the bonus and benefit schemes
Administering data in the HR system, making corrections, updating the system and database from time to time.
Organizing and preparing communication letters – Benefit, salary, Hay, Bonus
coordination and analysis of sales incentive [URL MASQUÉE] the annual pay review and bonus process

Sept 2011- March 2012:CMC Scotland Limited,Glasgow
Network Engineer Assistant- Systems support (software/ hardware)
IT helpdesk.
Dealing with customers issues’ (desktop-laptop) both over the phone and in the workshop in a professional and timely manner.
Solving printers issues

March 2010- Sept 2010: Santander (Glasgow 905), Personal Banking advisor
Handling customers’ assets with care- assisting customers with their daily banking transactions (pay in/out –transfers- payment etc…)- resolving card issues- Delivering good customer service daily- Complaints handling
Jan 2009-March 2010: Response Handling Glasgow (SKY customer service), UK
Customer service - broadband, landline, TV Package sales Billing
TV and Broadband Technical- dealing with online accounts
Excellent telephone manners and listening skills
Keen team worker with good communication skills and confidence
Ability to work under pressure

ACADEMIC QUALIFICATIONS

2010-2011°: Glasgow Caledonian University (Glasgow,UK)
Msc management of IT Innovation
Masters Project: An assessment of E-banking strategies in the UK Retail
Banking Industry: the case of Santander.
Innovation, Creativity, Enterprise in Markets- Managing Financial Information- Strategy and Operations Management- Change and Leadership- Enterprise IT Strategy- Digital Economy; Law, Ethics and Society.

2009-2010°: Glasgow Caledonian University (Glasgow,UK)
Bsc (HON) Networking and systems support
Honours project: to optimize the effect of delay and packet loss in VoiP
networks.

2008-2009°: Glasgow Caledonian University (Glasgow,UK)
Bsc Networking and systems support

2005-2007°: Institut universitaire de technologie (Velizy, France)
DUT Réseaux & Télécommunications
telecommunication: PABX, Broadband configuration and activation
Network: installation & configuration of DHCP & FTP Server
Good skills and Knowledge at routing: RIP, OSPF, IGRP, EIGRP NAT/PAT